Privacy Policy

FACTS WHAT DOES ROANOKE VALLEY COMMUNITY CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number, name, address, and income
  • Account balances and payment history
  • Credit history and credit scores
How? All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Roanoke Valley Community Credit Union chooses to share; and whether you can limit this sharing.
REASONS WE CAN SHARE YOUR PERSONAL INFORMATION DOES ROANOKE VALLEY COMMUNITY CREDIT UNION SHARE? CAN YOU LIMIT THIS SHARING?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus		 Yes No
For our marketing purposes—
to offer our products and services to you		 Yes No
For joint marketing with other financial companies Yes Yes
For our affiliates’ everyday business purposes—
information about your transactions and experiences		 No We don't share
For our affiliates’ everyday business purposes—
information about your creditworthiness		 No We don't share
For nonaffiliates to market to you No We don't share

To Limit Our Sharing

Call (540) 982-3931 and speak with RVCCU representative.

Please note: If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions?

Call (540) 982-3931 or go to rvccu.org.

WHO WE ARE
Who is providing this notice? Roanoke Valley Community Credit Union
WHAT WE DO
How does Roanoke Valley Community Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Roanoke Valley Community Credit Union collect my personal information? We collect your personal information, for example, when you
  • Open an account
  • Apply for a loan
  • Use a debit or credit card
  • Pay bills or other payments
  • Make or receive deposits
  • Through social media posts
Why can’t I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State law and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account.
DEFINITIONS
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Roanoke Valley Community Credit Union has no affiliates.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Roanoke Valley Community Credit Union does not share with non- affiliates.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Insurance
  • Other financial service providers

Other Important Information

At Roanoke Valley Community Credit Union, you can be confident that your financial privacy is a top priority. We take every precaution to protect your information and encourage you to do the same. Please remember that we will never ask for information from you through text message or email. If you receive this type of message, do not respond and contact us as soon as possible at (540) 982-3931 or info@rvccu.org.