FAQs
Credit Unions
Q - Don't you have to join a credit union through your job?
A - No! That used to be true in a lot of cases, but RVCCU is a community credit union. This means that anyone who lives, works, attends school, or worships in our service area is eligible to join.
Our service area includes all of Roanoke City, Roanoke County, Vinton, Salem, and Botetourt.
Visit our Membership page to see how you can join.
Q - Is there really a difference between a credit union and a bank?
A - Yes, there a quite a few differences between credit unions and banks, although both offer similar services.
Credit unions are not for profit, and do not have to pay outside shareholders. Instead, our members are our shareholders and our profits are returned to them in the form of better rates and lower fees on our services.
Members are also able to vote for the volunteer Board of Directors. Being a bank customer, on the other hand, does not give you a share in the bank or any voting rights for the Board.
Q - Are you insured by the FDIC?
A - We are insured, but not by the FDIC. Our Federal Deposit Insurance is instead through the NCUSIF. Your deposits here have the same protections against loss as at other financial institutions.
Loans & Accounts
Q - Can I open an account online?
A - You can not begin your membership or open an account online at this time. If you can't make it to a branch, you can print the forms you need and mail them to us. Please keep in mind that for security reasons, some forms may need to be notarized if you're sending them by mail.
Q - Why was my debit card declined when I have money in my account?
A - If you've had a debit/check card point-of-sale (POS) transaction declined and you have enough money in your account to cover the payment, there may be a few reasons:
You've gone over your $2,000.00 daily spending limit.
The transaction occurred between the hours of 6-7 p.m. and you've gone over the offline transaction limit for your account ($300.00 for Valley Free Checking or $0.00 for Valley Gold Checking).
You have set up a block on the transaction type through the MyMobileMoney app.
The transaction or your card has been flagged by our fraud prevention system.
Your debit card has been locked by us.
You can reach our Card Services Department at (540) 982‑3931, option 3 during regular business hours.
Q - What do I do if my card is lost or stolen?
A - If you have a MasterCard™ Debit Card with your RVCCU checking account and have signed up for the MyMobileMoney app, you can simply turn your card off through the app.
Or you may call Fraud Prevention Services at (800) 264‑5578, and choose option 1 - Hot Card Services. If you know your card number, you'll be prompted to enter the following fields:
Card number for the card to be Hot Carded.
Expiration date for the card to be Hot Carded.
Card status (lost or stolen) for the card to be Hot Carded.
If you don't know your card number, you'll be prompted to enter three of the following five fields:
Primary cardholder's phone number.
Last 4 digits of primary cardholder's social security number.
Primary cardholder's date of birth.
Primary cardholder's zip code.
Primary cardholder's street number.
Then please report your card to our Card Services Department at (540) 982‑3931, option 3.
If you have a VISA® Credit Card, please report your card to our Card Services Department at (540) 982‑3931, option 3 or call one of the VISA® numbers listed on our Contact Us page.
Q - How do I wire funds to my RVCCU account?
A - Follow these printable instructions to wire funds to an RVCCU account.
Q - How can I make my loan payments?
A - You can usually set up your loan with automatic payments through your checking or savings, or through payroll deduction.
If you have an RVCCU Checking or Savings Account, then paying your loan payment is as easy as making a transfer through eValley.
If you have an online bill payer option through another bank/credit union, you can make your loan payment through that system.
We'll be happy to send you a payment book for mailed payments or to accept your loan payment by phone at your request.
Q - When can I apply for the Holiday Helper Loan?
A - Holiday Helper Loan applications are typically available at the beginning of October. You can keep an eye on our Connections newsletter and our social media pages for more information.
Q - Why haven't I heard back about my Holiday Helper Loan application?
A - Whether you apply online or in person, Holiday Helper applications are processed on a first come, first serve basis. We begin making calls for appointments in late October. If you've submitted an application and not heard back yet, there may be other applications ahead of you. You'll get a call soon. Appointments begin November 1st.
Q - How can I access my Home Equity Line of Credit?
A - You can draw from your line of credit account by
Writing a convenience check
Visiting a branch
Calling us at (540) 982‑3931 during business hours
General Questions
Q - What are your hours of operation?
A - Drive-Through
Monday - Friday, 8:30 a.m. - 5:30 p.m.
Lobby
Monday - Friday, 9:00 a.m. - 5:00 p.m.
Q - How can I reset my eValley personal phrase or password?
A - You can change your password and personal phrase by logging in to eValley and looking under the "My Account" menu button.
If you've been locked out of your eValley Account, you will need to call us to have it reset.
Q - When can I apply for a scholarship?
A - Scholarship applications are made available each January. You will find them here on our site and in our branches. Deadlines are typically set for mid to late March.