Contact Us
To book an appointment with a Financial Service Representative, CLICK HERE.
General Information
Mailing Address
P.O. Box 13045
Roanoke, VA 24030-3045
Main Office Location
723 5th St NE, Roanoke, VA 24016
Routing Number
251482859
Hours of Operation (all branches)
Drive-Through
Monday - Friday, 8:30 a.m. - 5:30 p.m.
Lobby
Monday - Friday, 9:00 a.m. - 5:00 p.m.
Phone Numbers
All Branches - (540) 982-3931
Member Connect Account Access - (540) 982-3931, option 2 or (540) 527-8328
Text Banking - 57682
iPay Electronic Bill Payment - 877-702-5045
Fax Numbers
Downtown - Main Office - (540) 982-3937
Cave Spring - (540) 929-9058
North Roanoke - (540) 682-8500
Salem - (540) 387-1662
Mastercard™ Debit Card
Activate or Change Your PIN - (800) 992-3808
Dispute a Transaction/Fraud
United States (833) 462-0798
International +1 (877) 253-8964
Report a Card Lost or Stolen
United States - (833) 462-0798
International - +1 (614) 564-5105
VISA® Credit Cards
Report a Card Lost or Stolen
8:00 a.m. - 10:00 p.m. EST, Monday - Friday - (800) 808-7230
After Hours - (800) 991-4964