Contact Us

We look forward to hearing from you.

General Information

Downtown Branch

Mailing Address

P.O. Box 13045
Roanoke, VA 24030-3045

Main Office Location

723 5th St NE, Roanoke, VA 24016

Routing Number


Hours of Operation (all branches)


Monday - Friday, 8:30 am - 5:30 pm


Monday - Friday, 9:00 am - 5:00 pm


person using a laptop

Live Chat

Live Chat is a secure instant messaging system that will connect you with an RVCCU representative. For your security, we're not handling account related questions through chat at this time. However, we will be glad to help with any general questions you might have.

Live Chat is available during our regular business hours (8:30 a.m. - 5:00 p.m. Monday - Friday). You will see the Live Chat tabs in the header and on the bottom right of each page on this website. There are times when the chat may not be available even during business hours. If this is the case, please contact us by email or phone.


Social Media

Phone Numbers

person using a mobile phone

All Branches

(540) 982-3931

Member Connect Account Access

(540) 982-3931, option 2

or (540) 527-8328

Text Banking


Fax Numbers

person holding a form

Downtown - Main Office

(540) 982-3937

Cave Spring

(540) 929-9058

North Roanoke

(540) 682-8500


(540) 387-1662

Mastercard Debit Card

RVCCU Mastercard Debit Card

Activate or Change Your PIN

(800) 448-8268

Dispute a Transaction

(866) 987-1457

Report a Card Lost or Stolen

United States

(800) 264-5578


+1 (701) 461-0621

Visa Credit Cards

RVCCU Visa Credit Cards

Report a Card Lost or Stolen

8 am - 10 pm EST, Monday - Friday

(800) 808-7230

After Hours

(800) 991-4964